We’re your local IT team.
Not a faceless help desk.
Founded in 2005 by Kevin Bracey, Nextstep Technology Solutions was built on a simple idea — small businesses deserve the same quality of technology support that large enterprises take for granted, without the enterprise price tag. Nearly two decades later, that mission hasn’t changed.
Technology support that actually feels like support.
Kevin started Nextstep in 2005 after seeing the same problem over and over — small business owners struggling with technology they couldn’t afford to have properly managed, and vendors who either ignored them or overcharged them. He believed there was a better way.
Nearly 20 years later, Nextstep serves small and medium-sized businesses, nonprofits, and home users across all five boroughs of New York City and parts of New Jersey. Our clients range from solo operators to growing teams — and what they all have in common is that they needed a tech partner they could actually trust.
Many of our clients have been with us for years, some for over a decade. That kind of loyalty doesn’t come from being the cheapest option. It comes from doing the work right, communicating clearly, and genuinely caring about the outcome.
“Small businesses deserve the same quality of technology support that large enterprises take for granted — delivered with the reliability and personal touch of a local partner.”
plus New Jersey
NYC businesses
Kevin Bracey
or hidden fees
The values behind everything we do.
These aren’t just words on a page. They’re the reason our clients keep coming back — and the reason we can look every client in the eye.
Trustworthy
We do what we say we’ll do. Our clients rely on us completely — and we take that seriously every single day.
Approachable
No jargon, no condescension. We explain things clearly and treat every client with patience and respect.
Local and Personal
We know our clients by name. We serve NYC communities we belong to, and we show up in person when it matters.
Calm and Confident
When problems arise, we’re the steady, expert voice in the room — reassuring, not alarming.
Genuinely Helpful
We solve problems. We never upsell unnecessarily or create dependency. Help always comes before business.
Responsive
When you need us, we’re here. Fast response times and reliable follow-through — every time.
What you can always expect from us.
These are the promises we make to every client — from day one and for as long as we work together.
We show up
Whether it’s remote support or an onsite visit, we’re there when you need us — not just when it’s convenient for us.
We explain things clearly
You’ll always know what we did, why we did it, and what to expect next. No black boxes, no unexplained invoices.
We keep you running
Our goal is zero downtime. We monitor proactively, respond quickly, and fix things properly the first time.
We earn your trust every time
We don’t take long-term relationships for granted. Every interaction is an opportunity to prove we’re the right partner for your business.
Ready to work with a team you can trust?
Let’s have a straightforward conversation about what your business needs. No pressure, no jargon — just honest advice from your local IT team.